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Coaching and Counselling: Similarities and Differences

Think of coaching in the workplace the same way you would think of coaching a soccer team. Sometimes players are in top form, sometimes not.  Sometimes a player needs to enhance a skill, or develop in order to achieve a team goal. A coach wants to see a player develop, break some records, and see the team take first prize - whatever the competition.

 

Think of counselling as a way to deal with an individual's behaviour.  If somebody's not the same person they were, struggling where they weren't previously; absent, sick/late often, forgetful, irritable - counselling may be more appropriate.

 

Both deal with the individual; both require incredible two-way communication and feedback skills.  Both help minimise departmental costs and burdens.

 

Counselling forms a part of a good Employee Assistance Programme (EAP).  When an organisation takes the paradigm shift from employee assistance to Employee Wellness - coaching becomes the more appropriate skill.

 

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Briefly, some differences:

Coach's view of the individual Counsellor's view of the individual

·       Loaded with potential,

·       There's more to the individual

·       Reaching a new goal

·       You have the brain and the skills

·       Hurting, broken, not-centred,

·       Something is missing

·       Dealing with a handicap

·       Can learn to deal with own shortcomings

Coach's approach Counsellor's approach

·       You're fully capable of achieving

·       "How do you think this can be overcome/achieved."

·       "Lets set some goals together."

·       "These achievements can be an example to others."

·       "I'll be a helping hand."

·       "I can help you overcome."

·       "You need somebody to walk with you."

·       This personal conversation stays between the two of us."

Coach outlook Counselling outlook

·       You're doing OK, but you want to do exceptionally.

·       Coach is a objective peer

·       Concerned with measurable results

·       Let's break a record

·       Increased performance

·       What problems are getting you down?

·       Counsellor is the expert

·       Concerned with individual's feelings

·       Lets get things back to normal

Individuals need coaching when Individuals need counselling when

·       Stuck in a rut and what to move on

·       What to grow or achieve reach new heights

·      Not feeling as if reaching full potential

·       Finding it difficult to cope

·       Want to feel better, whole, happy, or get out of a low patch

·      Not quite feeling oneself

 

For more information, or to get coaching skills working for your organisation, contact us now.

Brian@tasa.co.za

Tel. +27 21 595 1700
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