Facilitation

One of the greatest gifts people can enjoy in the workplace today is working or learning with a skilled facilitator. Click to find out more on any of these specialist services now available to you!

> Have your training facilitators trained professionally to be masters at the art of facilitating learning, or
> Train up pure, process facilitators to release creativity, energy, growth and accomplishment in your workplace, or,
> Have your existing facilitators professionally evaluated against a current, best practice benchmark.

> Aligned to NQF Unit Standards

Facilitating Learning

You cannot believe the difference between learning from a skilled facilitator versus learning from a traditional “trainer/presenter”.

Here are just some of the key tools we enable facilitators to master in our 3-day life changing facilitator-training workshops:

> Building rapport, establishing credibility and winning buy in
> Using a special key to foster openness among people
> Mastering the little known art of using questions for maximum participation, thinking, learning and discovery
> Using structures which orientate people so that they know at all time where they are, where they are heading and where they have been
> Merging a learning environment and the actual work situation seamlessly
> Presenting seemingly dull information in an interesting and unforgettable way
> Building and maintaining participant, self esteem
> Subtle signs to look for and how to respond to them when working with individuals and groups
> Dealing with disagreements, disruption, chaos, objections and demanding individuals
> Summarising to ensure a learning interaction remains indelibly imprinted

Want more information about this 3-day life changing day training workshop? (Presented anywhere)

Testimonial

Hello Brian.

I would like to thank you and Julie for the excellent Facilitator’s Course.

I learned so much, and have put it all into practice. Before, I was exhausted after presenting training, now I am energised as the participants themselves are so engaged in the learning.
  
I love your methodology and will continue to fly the EXECOACH flag high.
It is an amazing organisation!

Regards

Natalie Petersen

AFRICAN SALES Company (Pty) Ltd
Procter & Gamble Prestige Products
Training Manager


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Process Facilitation: The new role in business today

There is a new breed of leader in business today, often referred to as a facilitator.

They value the uniqueness of each individual in the business place today. They do not demand conformity or uniformity. They know the value of diversity in thinking. Respect and unconditional regard for others is the arena in which they harness the power of joint participation. Their flexibility, trust and openness enable them to generate the energy to complete large, complex projects, remarkably stress free. It is not a natural skill, but it can be learned.

Here are just some of the skills facilitators master in our life changing 3-day workshops:

> Connecting authentically and credibly with any group
> Essential Do’s and Don’ts for Facilitators
> Establishing a deep democracy
> Completing a situational assessment
> Jointly forming structures
> Setting up group policies and procedures
> Using special behaviour to foster new levels of openness
> Mastering the basic language and attitude needed for any negotiations
> Using the PILOT skill for individual non-performance/conflict
> Handling conflict and anger
> Moving groups forward
> Creating impact when bringing in new knowledge
> Ensuring individual accountability
> Nominal group technique for narrowing the focus
> Recognising and rewarding skills to sustain excellence
> Skills Tryout with feedback

Depending in the level of skill and experience existent in a particular group, the outline and content could change towards more complex information or even to more basic information.

Want more information about this 3-day life changing day training workshop? (Presented anywhere)

Evaluating your facilitators against a current best practice benchmark

With years of experience in evaluating facilitators in action, we have grown used to remarks such as:

> “My attention was drawn back to some things I had let slip!”
> “I know this stuff, and it was a good reminder to once again bring out my best.”
> “The feedback is incredibly detailed and I appreciated the excellent and encouraging way in which the feedback interview was handled.”
> “I feel very motivated because my strengths were noticed and affirmed.”
> Executive Coaching & Facilitation evaluates facilitators against 33 essential facilitation criteria.
> Personal discussions with facilitators before the evaluation event clear up expectations and remove the stress of being evaluated.

An abbreviated copy of a facilitator’s feedback report

Hi Jasmine

Thank you for the assignment to evaluate Zunaid in action with his learners. I had the opportunity to spend some time with Zunaid when he trained a group of 17 HP218 analysis learners on Friday 27th June in Midrand. Here are the main points which Zunaid and I discussed after the session.

We can go into detail of the 33-point feedback form of which Zunaid has a copy when I see you on next week.

What Zunaid does well:

Zunaid sets up a safe learning environment where his learner's self esteem is maintained and enhanced and mistakes are okay and easily fixed. He does this by applying adult learning principles in all his learner interactions.
People learn well: One learner said: "I never thought I would ever be able to do this!”
Learners who struggle or fall behind are helped individually.
Handouts: Zunaid has made a professional and helpful MEMORY Guide which learners say is very valuable.

Some areas Zunaid needs to pay attention to:

A Learning Structure: Zunaid and I discussed the essential principle of having a visible day structure so that learners can see the big picture and know where they are going, know where they are now and know where they have been during a day's work.
Questions: We discussed better ways to use questions so that learners are prompted to think more. (Zunaid’s questions led to “yes or no” answers”. Zunaid was uncomfortable when learners needed thinking time and so he would continue talking after asking his questions. He would also answer the questions himself.)
Linking content points in the leaning: We discussed how Zunaid needs to summarise a point just completed and then indicate why the next point is important and why it follows logically. (Rather than: "Okay, now we’re going to do this or now we are going to do that.")
Going through the computer programme screens: We agreed that it is useless for learners when a facilitator says: " Go to "New". Click on "Activate". Type in 5%..." (Any person would be able to follow such prompts without having an idea of why or wherefore. They would also not be able to follow the programme independently afterwards.) Zunaid and I discussed at length what the alternatives were so that learners engage their minds and think, and also know the rationale of why they are doing what they are doing. (Zunaid pointed out that he had been doing that earlier before I saw him and had fallen into his old habit again)

Zunaid has undertaken to work to a visible structure daily so that his group is informed and in the know of where they are.

He has also expanded on the idea of involving his group to think and understand why they are moving around on screens, and why they are filling in data in particular places, instead of saying: "Click here, click there, open this, close that, enter, close and save”

He was encouraged to enjoy the fact that he has a magnificent rapport with his learners and that he deservedly enjoys their respect and trust.

Regards,

Brian

+27 (0)21 595 1700
+27 (0)82 7166 440
Brian@tasa.co.za

Assessment and RPL

TASA> provides Assessment and RPL of the following SAQA registered Facilitation Unit Standards

Ocupationally Directed Education Training and Development

+27 (0)21 595 1700
+27 (0)82 7166 440
Brian@tasa.co.za